Auto-answer 'where's my order / access' — escalate refunds and complaints to a human — and reply from one clean panel.
If you sell physical goods, digital products or memberships and your customers reach you on Telegram, support becomes a full-time job: order status, delivery, access links, and the occasional refund. EzSuppBot turns every chat into a ticket, lets AI handle the routine questions from your knowledge base, and auto-escalates refunds and complaints to you.
Add your shipping, delivery and access info; AI answers the routine questions instantly.
Write a plain-English rule ('customer asks for their access link after paying') and the AI auto-sends your approved answer.
'Refund', 'complaint', 'cancel' auto-escalate to you — sensitive money questions always reach a human.
Every chat is a ticket with full history; customers rate resolved tickets so you can see what's working.
EzSuppBot gives small shops and creators a real support desk on the channel their buyers already use — hosted, AI-included, with a free plan and a no-card trial.