Answer the repetitive wallet & onboarding questions instantly — and never let a scam report or urgent issue get buried in the group.
Crypto and Web3 projects live on Telegram, and support is relentless: the same wallet, transaction and onboarding questions all day, across every timezone, in every language. EzSuppBot turns your Telegram bot into a real support desk — AI answers the routine questions from your knowledge base, and anything sensitive (a 'my funds' report, a refund, the word 'scam') is auto-escalated to a human.
Feed in your docs and FAQ; the AI answers common questions instantly, 24/7, so mods sleep.
Keywords like 'scam', 'hacked', 'refund' auto-pause the AI and ping a human — the risky stuff never auto-replies.
Foreign-language members are auto-translated for your team, and your replies are translated back for them.
Add mods as members (tickets only) or managers (settings too); transfer ownership if your team changes.
If your project runs on Telegram, EzSuppBot handles the volume so your team can focus on the members who actually need a human — with a free plan and a no-card trial to start.