Livegram forwards messages. EzSuppBot runs your whole support desk.
Livegram is a free bot that forwards user messages to admins. It's fine for very low volume, but there's no AI, no ticket history, and no team features. EzSuppBot is a full, AI-first Telegram helpdesk that still takes minutes to set up.
| Feature | EzSuppBot | Livegram |
|---|---|---|
| AI replies (auto & suggest) | ✓ Yes | ✗ No |
| Built-in knowledge base | ✓ Yes | ✗ No |
| Web ticket panel + history | ✓ Yes | ✗ No |
| Team members / assignment | ✓ Yes | ✗ No |
| Automatic refund/urgent escalation | ✓ Yes | ✗ No |
| Quick replies, opening hours | ✓ Yes | ✗ No |
| Free plan | Yes (1 bot) | Yes |
| Price | Free · £19/mo Pro | Free |