One dashboard, unlimited bots, unlimited AI on Pro, and smart AI that knows when to escalate — set up in minutes. No server needed.
Our bot is @TheEzSuppBot — note the The. It's the only official one.
A complete Telegram helpdesk — with AI that actually reduces your workload.
Auto-replies instantly OR drafts a reply for your team to approve first. Set tone, language, and a knowledge base per bot.
Train the AI on your FAQs, policies, and product info for accurate, on-brand answers every time.
Detects refunds, complaints, and urgent requests and immediately hands off to a human — no awkward AI overreach.
Always reply via the web dashboard. On Pro, staff can also reply directly inside your Telegram staff group — both stay in sync.
Save your most-used responses as one-click templates. Paste into any reply instantly — no typing the same thing twice.
Automatically tells customers when you're closed and when to expect a reply. No more unanswered nights.
Start for free with 10 AI replies a month. Pro includes unlimited AI responses in the flat £9.99.
Try it out, no card required — 10 AI replies a month.
or open @TheEzSuppBot in Telegram
For growing support teams. Unlimited AI responses.
No code, no server, no deploys. If you can copy-paste, you can run AI support.
Message @BotFather on Telegram, run /newbot, and copy the token it gives you.
Add it to EzSuppBot. Your hosted support desk is live immediately — tickets, history, team access.
Add your FAQs and policies. The AI answers the routine tickets; humans get the ones that matter.
No. EzSuppBot is fully hosted. You just bring your Telegram bot token from @BotFather and we handle everything else.
The free plan includes 10 AI replies a month; Pro includes unlimited AI responses in the flat £9.99 — no allowance to track and no per-reply credits. Enable AI per bot in Settings and add a knowledge base. Pro gives you all three AI modes, and smart escalation automatically pauses AI and alerts your team when keywords like "refund" or "urgent" are detected.
Free gives you one support bot and full access to the web panel — you can receive tickets, reply to customers, close tickets, and view history. Free also includes 10 AI replies a month. Pro makes AI responses unlimited and unlocks team members, quick replies, opening hours, Telegram group replies, broadcast, and branding removal.
Visit the Upgrade page and pay by card, or redeem a VaultPanel credit code. Upgrades are instant — no waiting.