Terms of Service & Privacy Policy
Last updated: 29 July 2026 · EzSuppBot (ezsuppbot.com)
1. The service
EzSuppBot ("we", "us") hosts and runs the Telegram bot(s) you connect and provides a web panel, AI features, translation, analytics and team tools to help you handle customer support. You are responsible for the bot token you provide and for how you use the service with your customers.
2. Your account & acceptable use
You must link a Telegram account and provide a valid email. Don't use the service for spam, illegal content, or to abuse Telegram's or third parties' terms. We may suspend accounts that do.
3. Plans, trials & billing
Free and Pro plans are available, at the price shown in pounds sterling on our pricing page when you subscribe. Pro — including an active Pro trial — includes unlimited AI responses, subject to section 3a below: there is no monthly allowance and no credit meter. The free plan includes 10 AI responses per month, which reset at the start of each month and are not carried over; we may change that figure with reasonable notice. A "response" means one AI generation on your behalf — an AI reply sent to a customer, a draft suggested to your staff (whether or not they send it), a translation, or a pre-approved auto-send.
We no longer offer AI credit top-up packs. If you hold a credit balance from before we withdrew them, it stays on your account and remains usable; on a paid plan you will not need it, as AI responses are unlimited. A no-card trial may be offered once per Telegram account. Paid plans renew until cancelled. AI replies and machine translations may be imperfect — you are responsible for what your bot sends to your customers.
3a. Fair use of AI responses
"Unlimited" AI on a paid plan means unlimited for ordinary, good-faith use of EzSuppBot as a customer-support tool for your own business. It is not a licence to resell the AI, or to consume AI capacity for its own sake. This section concerns the volume and manner of your AI use; the general rules in section 2 apply as well.
By way of example, and without limitation, the following is not ordinary use:
- volumes materially and persistently in excess of those of comparable customers on the same plan;
- automated, scripted or synthetic traffic generated to consume AI responses rather than to answer real customers;
- reselling, sublicensing or otherwise providing the AI output to third parties as a service of your own;
- using the service as a general-purpose AI or LLM endpoint, or to circumvent another provider's pricing;
- sharing one subscription across multiple unrelated businesses;
- any use that materially degrades the service for our other customers, or materially increases our costs of serving them.
Where your use falls outside ordinary use, we reserve the right, at our discretion and acting reasonably, to: (i) contact you and require you to move to a higher tier or to a bespoke Business plan (which may be individually priced) as a condition of continuing to use AI at that volume; (ii) apply rate limits to, or temporarily or permanently disable, the AI features on your account, while leaving the rest of the support product working; or (iii) suspend or terminate the account for a serious or repeated breach of this section.
We will normally tell you first and give you a reasonable opportunity to discuss the position or put it right before we restrict anything — except where immediate action is needed to protect the service, our other customers or our costs, for example automated traffic or evident abuse. We may measure and review your AI usage for these purposes. No refund or credit is due in respect of a restriction properly applied under this section, and if we do not enforce this section straight away, we do not give up the right to do so later.
4. Data we collect
- Account data: your name, email, and linked Telegram username/ID.
- Service data: your bots, tickets, messages and settings, processed to run the service.
- Usage data: basic analytics to operate and improve the product.
5. How we use your data
We use your data to provide and improve the service, process payments, and provide support. We use trusted processors (e.g. Stripe for payments, an email provider, and an AI provider) solely to deliver these features. We do not sell your personal data.
6. Marketing communications
If you opt in at signup (a separate, optional choice), we may use your account contact details to send you product news, tips and offers. You can withdraw consent and unsubscribe at any time via the link in those emails or by contacting us — this does not affect service or transactional emails (e.g. billing, security).
7. Your customers' data
Tickets and messages from your customers belong to your support operation; we process them on your behalf to run your bot. We do not use your customers' contact details for our own marketing.
8. Your rights
You can access, correct, export or delete your account data, and opt out of marketing at any time. Contact us and we'll help. Deleting your account removes your bots and associated data.
9. Liability
The service is provided "as is". To the extent permitted by law, we are not liable for indirect or consequential losses, or for the content of automated (AI/translated) messages your bot sends.
10. Contact
Questions? Email [email protected].
By creating an account you agree to these Terms. Marketing emails are sent only if you opt in.