Both run support bots on Telegram. The difference is the AI: EzSuppBot includes it at one flat price — no per-reply credits — with a built-in knowledge base and automatic escalation to a human.
AI replies are part of Pro — no credits to buy, no per-reply meter, no surprise top-ups. You always know your bill.
Train the AI on your FAQs, policies and product info so answers are accurate and on-brand — built into every Pro bot.
Detects refunds, complaints and urgent messages and hands off to a human automatically — no awkward AI overreach.
The features that matter most for a support team on Telegram.
| Feature | EzSuppBot | SUCH |
|---|---|---|
| AI replies | ✓ Included in Pro (auto-reply & suggest) | Available, billed as metered AI credits |
| AI pricing model | ✓ Flat — no per-reply cost | Pay-per-use credits (top-ups) |
| Built-in knowledge base | ✓ Train AI on your docs | ✗ Not built-in |
| Automatic escalation (refund/urgent → human) | ✓ Keyword-based, automatic | Manual handoff |
| Suggest mode (AI drafts, staff approve) | ✓ Yes | ✗ — |
| Web ticket panel (history, team, assignment) | ✓ Yes | Chat inbox with folders/statuses |
| Reply inside your Telegram staff group | ✓ Yes (Pro) | ✓ Yes (Pro) |
| Opening hours / away messages | ✓ Yes (Pro) | ✓ Yes |
| Free plan | ✓ 1 bot + web panel | ✓ Yes (branding line in free bots) |
| Pro price | £19 / mo — AI included | $19 / mo + VAT — AI credits extra |
| Setup | Bring your @BotFather token — fully hosted | Launch the @SUCH bot in Telegram |
Comparison based on publicly available information about SUCH (such.chat) as of July 2026; their features and pricing may have changed since — check such.chat for the latest.
If you want AI-assisted support on Telegram without metered credits, yes. EzSuppBot includes AI in its flat Pro plan, adds a built-in knowledge base, and escalates refunds and complaints to a human automatically.
Both have a free plan and a ~£/$19 Pro tier. The difference is AI: on EzSuppBot it's included in Pro at a flat price; SUCH bills AI as separate per-use credits you top up.
No migration for your customers. You just add your Telegram bot token from @BotFather to EzSuppBot and it's hosted for you — your customers keep messaging the same bot.