Both run support bots on Telegram. The difference is the AI: EzSuppBot Pro includes it unlimited at one flat £9.99 — no credits, no meter — with a built-in knowledge base and automatic escalation to a human. SUCH is $19 a month and sells AI as credits on top.
Every AI response is part of Pro — however many your customers send, there are no credits to buy and no meter to watch. The bill you plan for is £9.99, full stop. SUCH starts at $19 and adds AI credits on top.
Train the AI on your FAQs, policies and product info so answers are accurate and on-brand — built into every Pro bot.
Detects refunds, complaints and urgent messages and hands off to a human automatically — no awkward AI overreach.
The features that matter most for a support team on Telegram.
| Feature | EzSuppBot | SUCH |
|---|---|---|
| AI replies | ✓ Unlimited on Pro (all three AI modes) | Available, billed as metered AI credits |
| AI pricing model | ✓ Unlimited, included in the flat £9.99 | Pay-per-use credits (top-ups) |
| Built-in knowledge base | ✓ Train AI on your docs | ✗ Not built-in |
| Automatic escalation (refund/urgent → human) | ✓ Keyword-based, automatic | Manual handoff |
| Suggest mode (AI drafts, staff approve) | ✓ Yes | ✗ — |
| Web ticket panel (history & team inbox) | ✓ Yes | Chat inbox with folders/statuses |
| Reply inside your Telegram staff group | ✓ Yes (Pro) | ✓ Yes (Pro) |
| Opening hours / away messages | ✓ Yes (Pro) | ✓ Yes |
| Free plan | ✓ 1 bot + web panel + 10 AI replies / mo | ✓ Yes (branding line in free bots) |
| Pro price | £9.99 / mo — unlimited AI included | $19 / mo + VAT — AI credits extra |
| Setup | Bring your @BotFather token — fully hosted | Launch the @SUCH bot in Telegram |
Comparison based on publicly available information about SUCH (such.chat) as of July 2026; their features and pricing may have changed since — check such.chat for the latest.
If you want AI-assisted support on Telegram without metered credits, yes. EzSuppBot Pro includes unlimited AI responses in its flat price, adds a built-in knowledge base, and escalates refunds and complaints to a human automatically.
Both have a free plan. SUCH Pro is $19/mo + VAT; EzSuppBot Pro is £9.99/mo — about 30% less at the ECB rate on 27 July 2026 — and the difference is AI: EzSuppBot Pro includes unlimited AI responses in that flat price, while SUCH bills AI as separate per-use credits you top up on top of the $19.
No migration for your customers. You just add your Telegram bot token from @BotFather to EzSuppBot and it's hosted for you — your customers keep messaging the same bot.